Marshall Field's Employees Caught Giving Excellent Guest Service

As is the case with many companies, Marshall Field's regularly used "Mystery Shoppers" to ensure that excellent service standards were being achieved.

Shown above are the "4.0" Awards received by one employee over the course of approximately 2 years. Not only was it gratifying for the employee to know that he or she had been "caught" giving excellent service, these awards were also conducive to a great review which effected a raise for the employee. Below is a closer look at the award area, though the employee's name, the manager's signature, and the store location have been artfully removed at the employee's request.


These 4.0 Awards were not only one of many employee incentives, but also serve as a testament to the service excellence that Marshall Field & Company has been known for around the world.